Return & Refund Policy

At Florens Flowers, customer satisfaction is our priority. As our products are fresh, perishable, and often custom-made, we do not accept returns or exchanges once an order has been delivered.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery. Kindly provide your order number and clear photos of the product. After reviewing your request, we will offer a suitable resolution, which may include a replacement or a full/partial refund, depending on the circumstances.

Non-Returnable Items

The following items are not eligible for return or exchange unless they are damaged, defective, or incorrect upon delivery:

• Fresh flowers and bouquets

• Floral arrangements

• Customized or personalized products

• Gift items that have been opened or used

Florens Flowers reserves the right to decline claims that do not meet the above conditions or are reported after the specified timeframe.

For any assistance, please contact our customer support team through our website, email, or WhatsApp.