Terms of service
OVERVIEW
Welcome to Florens.ae. These Terms and Conditions outline the rules and regulations for the use of Florens.ae’s website and services. By accessing this website and placing an order, you agree to comply with these terms.
1. Company Information
Florens.ae is an online flower delivery service providing floral arrangements, bouquets, and related gift products across the United Arab Emirates.
2. Acceptance of Terms
By using our website and placing an order, you confirm that you accept these Terms and Conditions and agree to comply with them.
3. Products and Availability
All products displayed on Florens.ae are subject to availability. While we strive to ensure accuracy, certain flowers or packaging may vary depending on seasonal availability. In such cases, Florens.ae reserves the right to substitute flowers of equal or greater value while maintaining the overall design and style.
4. Pricing
All prices listed on Florens.ae are in UAE Dirhams (AED) and include applicable taxes unless otherwise stated. Florens.ae reserves the right to modify prices at any time without prior notice.
5. Order Confirmation
Once an order is placed, you will receive an order confirmation via email or SMS. Florens.ae reserves the right to cancel or refuse any order in case of payment issues, incorrect information, or suspected fraudulent activity.
6. Delivery Policy
Florens.ae offers delivery services within selected areas in the UAE.
- Delivery times are estimates and may vary due to traffic, weather, or unforeseen circumstances.
- Customers must ensure that delivery address and recipient details are accurate.
- If the recipient is unavailable, delivery may be left with a neighbor, security, or reception where applicable.
7. Same-Day Delivery
Same-day delivery orders must be placed before the cutoff time specified on the website. Orders placed after the cutoff time may be scheduled for the next available delivery slot.
8. Cancellation and Refunds
Orders may be canceled within a limited time after placement. Once an order has been prepared or dispatched, cancellations may not be possible.
Refunds may be issued in cases including:
- Non-delivery due to Florens.ae’s fault
- Damaged or incorrect items
Refunds will be processed using the original payment method.
9. Quality Guarantee
Florens.ae is committed to delivering fresh flowers and high-quality products. If you are not satisfied with your order, please contact our customer support within 24 hours of delivery.
10. Intellectual Property
All content on Florens.ae including images, logos, text, and design is the property of Florens.ae and may not be copied, reproduced, or distributed without written permission.
11. Limitation of Liability
Florens.ae shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
12. Privacy
Florens.ae respects customer privacy and handles personal information in accordance with our Privacy Policy.
13. Governing Law
These Terms and Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.
14. Changes to Terms
Florens.ae reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page.
15. Disclaimer of Warranties
The information and services provided by Florens.ae are offered on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not guarantee that the website will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
16. Indemnification
You agree to indemnify, defend, and hold harmless Florens.ae, its affiliates, employees, and service providers from any claims, damages, losses, liabilities, and expenses arising out of your use of the website, violation of these Terms, or infringement of any rights of a third party.
17. Relationship with Shopify
Florens.ae is powered by Shopify, which enables us to provide our services. However, all sales and transactions are conducted directly with Florens.ae. Shopify is not responsible for any aspect of any sales between you and Florens.ae, including any injury, damage, or loss arising from purchased products or services.
18. Data Processing and Privacy
Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. By using our services, you acknowledge that your information may be processed by Shopify and its partners in accordance with applicable privacy laws.
19. Contact Information
For any questions regarding these Terms and Conditions, please contact us:
Email: support@florens.ae
Website: www.florens.ae
By using Florens.ae, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
